Shipping Rates & Policies

• The shipping and delivery for Esnad Supplies will be done thru our logistic business partners.
• Logistic companies do not ship to P.O Box No, hence a complete physical shipping address needs to be provided.
• The shipping address provided must be upto date. If the address is not complete and the delivery does not take place, the customer takes complete responsibility upon himself/herself.
• Domestic shipments (Within Oman): The product will be delivered within 4 hours after your order has been processed. It will take 1-2 days outside Muscat but within the borders of Oman. It could take upto one week in the regional cities, depending on the current situation.
• Special Event Delivery varies and subjected to special requests we advise our customers to enquire a head of time.
• Delivery within Oman: Prices will be communicated by customer service.
• Delivery within MENA: The product will be delivered within 4-5 working days after your order has been processed and payment received thru Visa or MasterCard. Please note that, these are ideal situations and can vary accordingly.
• If your goods fail to reach you within 15 working days you will have an option of cancelling the order with full refund. This will not apply if by any chance, they are stuck with the Custom departments in your country.
• Non-Domestic shipments: The shipping rates to all the other countries will be displayed on the screen before checkout.
• Esnad Supplies will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Oman.
• A Single order maybe split into multiple shipments, depending on the availability of the item and/ or weight limits or parcels by the courier/ postal company. The cardholder should be aware of possibility that multiple shipments may result in multiple postings to the cardholder's monthly statement.

Import Duty or other Custom Taxes

• The customers are liable to pay any import duty or customs tax to the courier company on the day of delivery. He/She must familiarize themselves with their countries' import rules and regulations. Esnad Supplies does not get involved in the customs regulations.
• If any item is stopped at the customs due to any reasons, Esnad Supplies will not be held responsible for the same. We will try our best to get it cleared within the rules and regulations of the countries however Esnad Supplies is not obligated to clear it since it's the responsibility of the customer to ensure that his/her country allow the products prior to placing the order. This is only applicable to non-domestic deliveries.

Checkout

• All the information provided by you during checkout must be accurate. Providing any inaccurate information constitutes a breach of these Terms and Conditions.
• When Esnad Supplies tries to contact you for any situation requiring clarification and you are not available due to invalid details, we can take appropriate steps.
• Esnad Supplies is not responsible for any kind of losses which has occurred when failed to comply with these terms and conditions.